Privacy Policy

This Privacy Policy applies to anyone accessing (“Site”) We are committed to providing visitors (“User”) with a website that respects their privacy. This page summarizes the privacy policy and practices on the Site. 


Personal information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site or fill out a form in connection with services and features or resources we provide. This may require users sharing details such as name, email, address, telephone number along with any other relevant information.

Users may withdraw consent to the use and disclosure of this personal information at any time by using the contact us form stating your query regards personal details. Personal information will only be collected if shared voluntarily. Users can opt out of supplying personal information, except that it may prevent them from engaging in certain Site related activities. Please note that we are not responsible for any unsolicited personal information submitted by you through the comments section of the Site.


Non-personal information

We may collect non-personal information about Users when they interact with the Site, including information such as the browser name, technical information about the User’s means of connection and the Internet service providers to name a few.



This Site implements the site of “cookies” and by continuing to use the Site you permit to their use.

Web browser cookies

The Site may use cookies to enhance User experience. Cookies are placed on a User’s hard drive for record-keeping purposes and track information. A User can choose to set their web browser to refuse the use of cookies, or to alert when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

We may collect and use Users personal information for the following purposes:

To improve customer service and ensure we can respond to requests.

To provide updates on services provided.

To personalize User experience to improve service and resources on the Site.

To respond to User requests and provide a service.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site.

Sharing your personal information

User information will not be sold and information is not disclosed to anyone other than Debt Advice Canada staff.

This information will only be used to continue to provide a service.


Other Sites

The Site may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to link only to sites with high privacy standards, our privacy policy will no longer apply once you leave this Site. We are not responsible for privacy policies employed by other third parties since they would be governed by privacy legislation applicable in their country of residence.


Acceptance of terms

Your acceptance of these terms is established by using this Site. Users who do not agree to this Privacy Policy should not continue to use the site. Debt Advice Canada reserves the right to modify this Policy at any time. Your continued use of the Site following the posting of changes to this privacy policy will be deemed your acceptance of those changes.


Update: August 2021